Privacy Policy
1. Introduction
This Privacy Policy describes how we collect, use, and process your personal data through this website and other digital platforms we use, and how we comply with the obligations of current legislation in this area.
Your privacy is important to us, and we are committed to protecting and safeguarding your privacy rights.
For any communication related to this Privacy Policy, please contact us through the means provided on our website.
2. Collection and Processing of Personal Data
Given the variety of physical and digital channels through which you may interact with us, we may collect personal data in different ways and for different purposes.
- Through electronic means of contact, such as email, contact forms, comments and messages on social media platforms, or instant messaging and call platforms. Your data will be stored only so we can respond to contact requests, process orders, and, where applicable, ensure quality control of customer service.
- Through browsing our website, and as is common practice on the internet, we may collect anonymous data identifying your IP address, browser, visited pages, and other preferences, through the use of cookies. Cookies are small files downloaded to your device, enabling measurements, settings, and additional features. Their use is optional, but some functionalities may stop working without them.
- Whenever we process an order, we record your data to ensure proper invoicing and delivery.
- If we use analytics platforms, online advertising, email marketing, or other customer communication and interaction platforms, we may collect specific personal data or aggregated, anonymous data regarding these interactions, such as reception data, reading confirmations, and actions related to ads, links in messages, or interactions with features and action buttons, among others.
Depending on the platforms we use, we may rely on subcontracted partner entities, which may operate in accounting, IT and software development, marketing, or logistics, helping us manage our business professionally. These partners also have their own privacy policies, in compliance with data protection laws.
Some international platforms, such as those managed by Meta (Instagram, Facebook, WhatsApp) and Alphabet (Google, Gmail, YouTube, etc.), may also collect and process your data as part of their business models. These entities have their own independent, internationally applicable privacy policies that are not managed or controlled by us. You may contact these organizations to learn more about how they process your data.
Except for these necessary interactions for legality, sustainability, and proper business functioning, we do not transfer or sell any personally identifiable data to third parties.
3. Consent
Your consent is very important to us.
In various interactions and communications with us, you may be asked to consent to this Privacy Policy. By doing so, you give us permission to process your personal data for the identified and selected purposes. You may withdraw your consent at any time.
4. Purpose of Data Processing
The personal data we collect varies depending on the method and context of collection. In general, your data will be processed for one of the following purposes:
- Supplying or shipping orders, goods, or services;
- Communication and marketing initiatives;
- Invoicing for purchased products or services;
- Statistical and technical analysis aimed at improving service delivery;
- Handling queries, quotes, suggestions, complaints, and all other customer/user support interactions.
Regarding cookies, they may serve the following purposes, processing, and settings:
User account cookies: If you create an account with us, cookies are used to manage the signup process and general administration. These cookies are usually deleted when you log out, but may remain in some cases to remember your preferences on the website.
Login cookies: We use cookies when you are logged in so that we can remember this action. This prevents you from logging in again each time you visit a new page. These cookies are normally removed when you log out to ensure restricted access remains protected.
Website preference cookies: To provide the best browsing experience, this functionality allows us to set and remember your preferences for how the site runs, so they are recalled whenever you interact with a page or feature.
Form-related cookies: When you submit data via forms such as contact pages or comment forms, cookies may be set to remember your details for future correspondence.
Newsletter cookies: If the website offers newsletter subscriptions or other notification services, cookies may be used to remember which users should receive specific notifications.
Survey cookies: We may conduct surveys or questionnaires to collect useful insights or better understand our users. These surveys may use cookies to remember who has already participated or to provide accurate results after page changes.
5. Data Retention and Security
Customers’ and users’ personal data is retained for as long as necessary to fulfill the purposes of its collection, and for as long as required to comply with tax, legal, and judicial obligations, in accordance with the law. Once no longer necessary, the data will be permanently deleted or anonymized, ceasing to be considered personal data as it will no longer identify a specific individual.
Although data management via software applications and transmission over the internet cannot guarantee complete protection against intrusions, we, together with our service providers and partners, make every effort to implement and maintain physical and digital security measures to protect your data in compliance with current regulations.
6. Rights of Customers/Users
We guarantee the rights of customers and users as data subjects. At any time, you may exercise your rights of Access, Consent, Rectification, Erasure, Restriction of Processing, Portability, Complaint, and Objection to the processing of your personal data. Requests must be submitted through the contacts provided.
If you exercise any of these rights, we will review your request and respond within 30 days.
Please note that changes to data management assumptions may limit or restrict how we communicate with you, whether through the services we provide or through personal and digital information shared via our applications and website.
We also underline that there are tax obligations related to invoicing data management that cannot be altered or deleted, in accordance with Portuguese accounting and business law.
7. Changes to the Privacy Policy
This Privacy Policy may be changed at any time without prior notice. Should such changes occur, they will be properly displayed on the website in a highlighted manner for the convenience of customers and users.